Frequently Asked Questions

Does my private transfers drop me at the door of my accommodation?

Yes, all our transfers, private pick up and drop off at private addresses as well as hotels, no inconvenient 'central' drop off points. just provide us with the full address and any near-by landmarks (if known). please ensure spelling is correct and the whole address is included. Rain Transfers cannot be responsible for locating incomplete addresses.

If you are a customer that require a transfer to a private address i.e. villa, then we recommend our range of private taxi transfers. please use our search facility on the homepage of this website, for a price that will please you.

What are reservations & emergency contact numbers?

Reservations: 00 90 252 417 8305 - available every day 09:00 - 19:00 Mon to Fri, sat 09:00 - 18:00 and 10:00 - 16:00 on Sundays (GMT, for Europe + 2 hour) emergency: the emergency number relevant to your destination will be printed on your documentation.

How do i know that i can trust that it is a legal trustworthy company?

Airport Transfers Dalaman is an internet trading brand of Marmaris Rain Transfers limited and is legally registered  in  Turkey and a member of TURSAB the equivalent of ABTA in the UK.

How do i locate my driver or vehicle?

Once you have completed your on-line booking you will receive a, email confirmation giving you exact instructions for meeting your driver or vehicle.

What happens if i cannot find my driver at the airport?

Firstly call the telephone number as per your booking confirmation, where our advisors will direct you to your driver. In the event of difficulty call the  transfers central reservations number (or the emergency number if outside hours) and they will assist you further.

How long will i have to wait at the airport? what about flight delays?

Your private transfer vehicle will normally be at the airport for the scheduled arrival time of your flight. We monitor flight arrival times so as to be waiting for you when you arrive. shared clients will always be put on the next available transfer. customers should not expect to wait more than 45 minutes for the next available transfer.

I have lost my luggage, can you collect it for me later?

All the airlines have handling agents they will organise for any luggage to be forwarded to your resort address at their earliest convenience or alternatively you can arrange with the agent for you to collect it earlier yourself. if need be.

I have left something in the vehicle how do i get it back?

Contact our central reservations staff giving details of the transfer and the missing items, we will then endeavour to deliver them to you. In some circumstances a charge may be applicable.

Do you offer discounted rates for children or babies?

On private transfers, infants and children do count as one person as they take up a seat belt place. We recommend parents take their own child seats to ensure adequate safety in foreign countries. As with car rental policy it is also the parent’s responsibility to fit the seat. Most airlines do not charge for the carriage of child seats and pushchairs. There is no charge for infants aged under 2 years who are travelling on shared shuttle services, provided that they do not require their own seat.

Can i change the date of my transfer?

Yes, subject to availability and our terms and conditions.

Can i have a receipt?

Your email or fax confirmation is your receipt.

How do i confirm my resort pickup time?

If you have a private transfer this will normally be confirmed to you prior to departure by email. For shuttle transfers you will be provided with a reconfirmation number that you will need to ring 24 hrs prior to your departure from resort.

What currency are your rates in?

All prices are quoted and charged in euros or sterling.

Can i have the driver's mobile number?

No. if you have any problems contact our central reservations number.

I have lots of luggage, a mountain bike, golf bags electric wheel chair etc. will there be room?

Each passenger has an obligation to inform us of such items by email or fax and we will make the necessary arrangements, however extra charges may be applicable. n.b. we do not charge and do cater for non-motorised wheel chairs.

Can we stop off at the supermarket on route?

By prior arrangement on a private transfer only, although not at peak times - a supplement may be applicable.

Is the transfer direct or do we stop en-route?

Private transfers are direct, door-to-door. shared transfers may stop to either pickup or drop off other clients en-route.

Does the driver speak english?

All rain transfers drivers speak English. Occasionally we are obliged to use a local taxi firm, in which case we cannot guarantee the driver will speak English.

Do i have to share a vehicle with other people?

No, if you book a private transfer. Yes, if you book a shuttle transfer.

I do not have a resort address, can you drop me off at the tourist office?

If you do not specify a resort address, you will be dropped off and picked up at the tourist office. if you wish to change this you must inform rain transfer central reservations.

What is your transfers policy?


There will be no charge for children under 2 years of age (providing they sit in an adults lap, and do not occupy the front seats of the vehicle) children aged 2 years and above always count as a passenger, occupy a seat and must be booked and paid for in full.

Private transfers

children under 3 years of age may travel unrestrained (on an adult's lap) in the rear of a vehicle in no child seat is provided. However still count towards the vehicle occupancy.

If customers choose to use or take a child seat, then the child must be included in the total number of passengers travelling, as a seat in the vehicle will be required.

Children aged 3 years and above always count as passengers and occupy a seat, and must use an adult seat belt if no child seat is provided.

NB - if parents choose to use a car seat, we recommend they take their own to ensure safety standards. Upon request at the time of booking, in some resorts, child seats can be pre-booked, fees may apply.